FAQs

Frequently Asked Questions

How can I contact Oclips™?

You can reach us at support@oclipswatches.com where our customer service team will be happy to assist you with any questions or concerns.

Do you ship worldwide?

Yes, we proudly ship our watches worldwide.

Where do you ship from?

Orders are processed and shipped from our partner warehouses to ensure the fastest delivery possible.

Can I change or cancel my order?

Because we process orders quickly, requests for changes or cancellations must be made within 12 hours of placing your order. After this period, your order may already be in processing or shipping. If so, you can still return it after delivery for a full refund under our 30-day money-back guarantee.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal.

When will my order be processed?

Orders are processed Monday through Friday (excluding holidays). Processing typically takes 1–3 business days, with shipping beginning the next business day after processing. Please allow additional time during holidays or promotional periods.

How long will it take to receive my order?

Standard delivery times range from 2–4 weeks, depending on your location and local customs clearance.

What if I don’t receive my order?

If your order does not arrive within 30 days of shipping, you are eligible for a full refund.

Will I be charged customs or taxes?

Prices shown on our site are tax-free in US Dollars. Depending on your country, you may be responsible for import duties, taxes, or customs fees once your order arrives. These charges are determined by your local customs office and are the responsibility of the customer. Oclips™ is not liable for delays caused by customs. For details, please contact your local customs office.

How do I return an item?

Simply contact us at support@oclipswatches.com within 30 days of delivery. Our team will guide you through the return process.

What if the item I received is defective, incorrect, or damaged?

If you receive an incorrect, missing, or defective item, please contact us immediately with your order number, photos of the product, and a description of the issue. We will resolve your case as quickly as possible with a replacement, refund, or store credit.

When will I receive my refund?

Refunds are issued to your original payment method once your return is received and inspected.

  • Credit/Debit Cards: Refunds may take 7–10 business days to appear, depending on your bank.

  • PayPal: Refunds typically appear within 1–3 business days.

If you haven’t received your refund yet, please check with your bank or card issuer as processing times may vary.